Tag: customer engagement

Leveraging Data to Drive Deeper Relationships With Consumers

Leveraging Data to Drive Deeper Relationships With Consumers In the fast-paced world of retail, establishing and nurturing relationships with consumers is crucial for success. With the digital landscape constantly evolving and consumer behavior shifting rapidly, brands are constantly seeking innovative ways to connect with their target audience. One powerful tool that has emerged as a […]

Op-Ed | Next Can Break the £1 Billion UK Profit Curse

Op-Ed | Next: The UK Retailer Breaking the £1 Billion Profit Curse In the competitive landscape of the UK retail industry, hitting a pre-tax profit of £1 billion is a rare feat. Sustaining it is even more challenging. Many British store chains have struggled to reach this milestone, let alone maintain it. However, there is […]

Reimagining Customer Connections Through Digital Product Passports

Reimagining Customer Connections Through Digital Product Passports Over breakfast in Milan, executives from top fashion houses like Kering, Moncler, and Armani gathered to discuss the innovative use of digital product passports in enhancing customer connections. The meeting, organized by Certilogo and Business of Fashion (BoF), highlighted the growing importance of traceability technology in not only […]

The Debrief | Is Forever 21 Shein’s Biggest Victim Yet?

The Debrief | Is Forever 21 Shein’s Biggest Victim Yet? In the fast-paced world of fashion retail, few names have been as ubiquitous as Forever 21. For years, the brand was synonymous with affordable, trendy clothing that appealed to a wide range of consumers. However, as the retail landscape continues to shift and evolve, Forever […]

Dolce & Gabbana Looks to Beauty to Safeguard Independence

Dolce & Gabbana Looks to Beauty to Safeguard Independence Italian luxury fashion house Dolce & Gabbana is setting its sights on the lucrative beauty industry to ensure its independence and solidify its market presence. With a strategic move towards in-house management of its beauty products, the company is aiming to achieve €1 billion in annual […]

Sephora Overhauls Asia Leadership After China Setback

Sephora Overhauls Asia Leadership After China Setback Sephora, the renowned beauty retailer under the umbrella of luxury conglomerate LVMH, is making strategic changes in its Asian leadership team following a challenging period in its Chinese operations. The company has appointed Guillaume Motte, its chief executive officer, to spearhead the brand’s endeavors in the lucrative Chinese […]

Meta to test paid AI chatbot service

Meta to Test Paid AI Chatbot Service Meta, formerly known as Facebook, is gearing up to test a new paid AI chatbot service in the second quarter of this year. This move comes as part of the company’s strategy to bolster its AI presence in the ever-growing digital landscape. By introducing a paid AI chatbot […]

Revolve Will Test Its Offline Muscle With New LA Store

Revolve Will Test Its Offline Muscle With New LA Store Revolve, the online retail giant, is making strategic moves to solidify its presence in the physical retail space. After successfully opening its first store in Aspen last year, the company is set to continue its foray into brick-and-mortar with the launch of a new store […]

The Debrief | Can Estée Lauder Win Over the Modern Beauty Consumer?

The Debrief | Can Estée Lauder Win Over the Modern Beauty Consumer? Estée Lauder, a longstanding beauty conglomerate, is facing a pivotal moment in its illustrious history. With falling sales and fierce competition threatening its market dominance, the company has turned to new CEO Stéphane de la Faverie to spearhead a strategic overhaul aimed at […]

Australian Beauty E-Tailer to Open 25 Stores By 2028

Australian Beauty E-Tailer to Open 25 Stores By 2028 The beauty industry is constantly evolving, with new trends and innovations shaping the way we shop for skincare and makeup products. As more consumers turn to online shopping for their beauty needs, one Australian e-tailer is taking a bold step into the world of brick-and-mortar stores. […]

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