Salesforce Cuts 4,000 Support Jobs as AI Handles Half of Customer Queries In the realm of customer support, the integration of Artificial Intelligence (AI) is becoming increasingly prevalent. Salesforce, a leading customer relationship management platform, has recently made waves by implementing Agentic AI to handle routine support tasks. This strategic move has not only streamlined […]
Google aims to shape AI policy and workforce training
Google’s Initiative to Educate Workforce on AI Google, the tech giant known for its innovative products and services, is once again at the forefront of shaping the future of technology. With the rapid advancement of artificial intelligence (AI) and its increasing impact on various industries, Google has taken a proactive stance in educating the workforce […]
AI Job Displacement: Malaysia's Strategy to Equip Workers for the Future
The rapid advancement of artificial intelligence (AI) and digital technologies presents a dual-edged sword for economies worldwide. While these innovations promise efficiency and growth, they also pose significant challenges for the workforce. Malaysia stands at a critical juncture, facing the potential displacement of up to 600,000 workers over the next five years. However, the government […]