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At the US Open, Beauty Wants to Play With the Pros
‘Shake It Off’: Taylor Swift’s dancing fans sent seismic signals 62 miles away
‘Living computers’: Scientists plan to turn bacteria into digital processors
Israel expands Dimona site as secrecy clouds suspected nuclear weapons program 
Cage-like spy drone rolls and flies to deliver surgical strikes in urban warfare
Global methane emissions continue to rise: Can we change the tide?
UK launches Horizon Europe programme campaign in Spain and Germany to boost collaboration
Microsoft to supply AI tools to federal agencies in a cost-saving pact
Top UK Rolex Seller Rises as Outlook Eases Concern Over Tariffs

Category: Customer Support

AI and Automation Artificial Intelligence Customer Support
Mik Smitt

Salesforce cuts 4,000 support jobs as AI handles half of customer queries

Salesforce Cuts 4,000 Support Jobs as AI Handles Half of Customer Queries In the realm of customer support, the integration of Artificial Intelligence (AI) is becoming increasingly prevalent. Salesforce, a leading customer relationship management platform, has recently made waves by implementing Agentic AI to handle routine support tasks. This strategic move has not only streamlined […]

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