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Tag: customer queries

AI and Automation Artificial Intelligence Customer Support
Mik Smitt

Salesforce cuts 4,000 support jobs as AI handles half of customer queries

Salesforce Cuts 4,000 Support Jobs as AI Handles Half of Customer Queries In the realm of customer support, the integration of Artificial Intelligence (AI) is becoming increasingly prevalent. Salesforce, a leading customer relationship management platform, has recently made waves by implementing Agentic AI to handle routine support tasks. This strategic move has not only streamlined […]

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