Japanese tech giants NTT Communications and SoftBank are making strides in using artificial intelligence (AI) to improve the working conditions of call centre employees. These initiatives focus on alleviating the significant psychological stress faced by workers, especially when dealing with challenging customer interactions. A primary goal of these new AI systems is to enhance the […]
Japan’s Move Toward Active Cyber Defence: A Strategic Shift in National Security
On September 10, 2024, Japan’s Liberal Democratic Party (LDP) unveiled a transformative initiative: an ‘active cyber defence’ system designed to enhance national cybersecurity. This proposed framework allows the government to gather and analyze metadata from domestic telecom providers, aimed at detecting potential cyber threats before they can escalate into serious attacks. By prioritizing cybersecurity as […]
AI Takes on Customer Service Roles in Japan as Labour Shortages Grow
Japan is facing a significant labour shortage across various sectors, especially in customer service. In response to this pressing issue, many companies are increasingly turning to Artificial Intelligence (AI) to manage routine customer service tasks. This shift not only addresses the shortage but also enhances operational efficiency and employee roles. The need for innovation in […]
